Introduction
Einstein Activity Capture sometimes misses key details from Microsoft Teams data. This means event records in Salesforce can be incomplete. Incomplete data may hurt reporting and scheduling. It can leave admins and sales teams frustrated with missing end times, durations, and statuses. The following sections explain the problem and guide you through a fix.
Real-world Experience
Here's a real-life example that shows these problems in action:
I've been trying to get my team's meeting details into Salesforce. I use Einstein Activity Capture, but the events don't show the end time, duration, or status. I searched online, but nothing worked!
This issue reflects a common problem many Salesforce admins face when syncing Microsoft Teams data with Einstein Activity Capture.
Einstein Activity Capture Solution
A common fix is to adjust the default settings in Einstein Activity Capture. Review the configuration to see if the field mapping includes end time, duration, and status. Often these fields are not enabled by default for Teams events. The issue may be fixed by reconfiguring the field mappings and sync settings. Below are the steps needed to resolve this issue:
Verify Field Mappings
Go to Setup > Einstein Activity Capture > Field Mapping. Check that the end time, duration, and status fields are correctly linked to the corresponding Teams calendar fields.
Update Capture Settings
In Einstein Activity Capture settings, review the options to include additional fields. Expand the sync configuration to cover all event details from Microsoft Teams.
Test with Sample Events
Create test events in Teams after updating the settings. Confirm that the Salesforce event now shows the correct end time, duration, and status.
Limitations to Consider
The solution may not work perfectly for every setup. Some users might still face issues if the integration has deeper configuration gaps. Also, not all event fields are fully customizable in Einstein Activity Capture, so additional tweaks might be needed.
Alternative Solution
It can be really frustrating when Einstein Activity Capture misses key event details from Microsoft Teams and leaves out end times, durations, and statuses. DryMerge offers a better way to handle this specific issue. DryMerge is an AI-native app that connects directly with Salesforce and Microsoft Teams to keep your event records complete and accurate. It checks your meeting details from Teams and makes sure that Salesforce gets all the needed info. The tool goes through the data from your events and picks out the details that matter so your records come in complete. This means you can have peace of mind knowing that your event data is thorough and up to date.
EAC vs. DryMerge Comparison
| Feature | Einstein Activity Capture | DryMerge |
|---|---|---|
| Custom Object Sync | Automatic sync to custom objects isn't supported | Emails, calendar events, and anything else can be synced to your custom objects in Salesforce |
| Email Attachments | Attachments are not captured or saved to Salesforce | Email attachments are captured and saved in Salesforce however you need |
| Multiple Email Accounts | Cannot connect to both Gmail and Outlook simultaneously | Connects to both Gmail and Outlook simultaneously |
| Unstructured Data Processing | Limited ability to extract and organize meaningful data from unstructured email content | AI processing of unstructured email content to extract key details and create structured records |
| Data Enrichment | Basic activity logging with minimal data enrichment capabilities | Intelligent enrichment that pulls contact details, action items, and key insights from communication data |
By addressing these key limitations of Einstein Activity Capture, DryMerge offers a comprehensive solution that empowers your team with superior data handling capabilities. From intelligent processing of unstructured data to advanced enrichment features, DryMerge transforms your communication data into actionable insights while providing the flexibility to work with custom objects and multiple email accounts.
Tired of Einstein Activity Capture issues?
We'd love to show you how DryMerge handles emails, calendar events, and unstructured data extraction more reliably and accurately than Einstein Activity Capture.
